Refund and Return Policy:

Refunds:
We understand that mistakes can happen, and we want to ensure customer satisfaction. Therefore, we offer refunds in the following cases:
1. Wrong Item: If you receive the wrong item in your order, we will gladly provide a refund. Please contact us at (+91 9486817741) or banknotecoinstamp@gmail.com to report the issue within 1 or 2 days of receiving the order. Once we review the problem, we will guide you through the return process, and upon receiving the item, we will process the refund using the original payment method.

2. Missing or Incorrect Grade: If any items are missing from your order or if the wrong grade was sent, please inform us immediately. We will provide instructions on how to return the incorrect items, and upon receipt and verification, we will process the refund.

It is important to note that general refunds are not given unless there has been a mistake as described above. Therefore, we kindly request that you place an order only if you genuinely need the item, as canceling an order after payment and dispatch is not eligible for a refund.

Returns:
If you need to return an item, please contact our customer service team, who are available to assist you 24/7. We will guide you through the return process and address any concerns you may have.

To ensure the safe return of the item, please follow these guidelines:
1. Packaging: Please pack the item using a cardboard box or similar protective materials to prevent damage during transit. We recommend using the same packaging method in which the item was originally delivered.

2. Damaged Items: If an item becomes damaged while in transit back to us, the buyer will be responsible for the loss. We will not be able to provide a refund for items damaged during the return process.

3. Shipping Cost: Please note that we do not refund the shipping cost for returning items.

When returning the item, we require that you send it via speed post or a similar traceable shipping method. Please share the tracking number with us so that we can monitor the return process. Once we receive the package, we will review its contents and initiate the refund.

If you have any further questions or concerns regarding refunds or returns, please do not hesitate to contact us at (+91 9486817741) or banknotecoinstamp@gmail.com. We value your satisfaction and will do our best to assist you.